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Authentication Problems

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Common Issues and Solutions

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1. Incorrect Credentials

• Problem: You receive an “Invalid username or password” error.
• Solution:
  • Double-check your username and password for typos.
  • Ensure Caps Lock is not enabled.
  • If you’ve forgotten your password, use the “Forgot Password” link on the login page to reset it.

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2. Two-Factor Authentication (2FA) Issues

• Problem: You are unable to receive or enter your 2FA code.
• Solution:
  • Check your authenticator app: Ensure the time on your device is synchronized correctly.
  • Check your email/SMS: If using email or SMS for 2FA, check your spam folder or ensure your phone has signal.
  • Recovery Codes: Use one of your recovery codes if you have them.
  • Contact Support: If all else fails, contact Clipron AI support for assistance in resetting your 2FA.

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3. Account Locked

• Problem: Your account has been locked due to too many failed login attempts.
• Solution:
  • Wait for the lockout period to expire (usually a few minutes).
  • Attempt to reset your password.
  • Contact support if you need immediate access.

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4. Browser/Cookie Issues

• Problem: You are logged out frequently or cannot log in despite correct credentials.
• Solution:
  • Clear your browser’s cache and cookies.
  • Try logging in using an incognito/private browsing window.
  • Disable any browser extensions that might interfere with authentication.
  • Try a different browser.

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5. API Key Issues

• Problem: Your API requests are failing with authentication errors.
• Solution:
  • Ensure your API key is correct and has not expired.
  • Verify that the API key has the necessary permissions for the actions you are trying to perform.
  • Regenerate the API key if you suspect it has been compromised or is invalid.

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Still Having Trouble?

• Your username or email address.
• A detailed description of the issue, including any error messages.
• The steps you have already taken to troubleshoot.
• The browser and operating system you are using.